Customer Service Manager | Credit Repair | Program Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.01/month)

Bachelors degree in Elementary Education Major in English 

Last Active

September 18th, 2024 (yesterday)

Member Since

November 14th, 2021

Profile Description

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I have extensive experience as a customer service manager, both in remote settings for over two years and in corporate environments for over a decade. In my remote role, I played a crucial part in ensuring smooth company operations by closely collaborating with the owners.

As a remote customer service manager, my primary focus was on overseeing and improving customer service operations to enhance productivity and maintain high levels of customer satisfaction. This involved supervising a team of customer service representatives, providing guidance and support to ensure they delivered exceptional service to customers.

Throughout my tenure, I successfully undertook various responsibilities, including hiring and training new staff, conducting performance evaluations, and implementing strategies to enhance team efficiency. I also worked closely with the owners, collaborating on the development and implementation of customer service policies and procedures aligned with the company's objectives and values.

Establishing strong communication channels with the owners allowed me to understand their vision for the business and effectively translate it into customer service strategies. Monitoring key performance indicators (KPIs) helped me assess the effectiveness of customer service operations and make data-driven improvements.

Through analyzing data and identifying areas for enhancement, I implemented initiatives to streamline processes, introduce new technologies, and establish training programs for the customer service team. Additionally, I successfully resolved escalated customer complaints and issues, leveraging my ability to remain calm under pressure, think critically, and provide timely solutions to maintain positive customer relationships.

Throughout my tenure as a remote customer service manager, I have consistently demonstrated strong leadership skills, fostering a positive and motivated work environment for my team.