Stephen

Operations Manager | Customer Service Representative

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 25th, 2025 (4 days ago)

Member Since

November 13th, 2021

Profile Description

Operations Manager for 10 years & Customer Service Representative for 5 years.

Worked as an operations manager for a local coffee cafe company, serving customers and maintaining employee engagement. Responsible for supply chain workflow, develop training tools for new baristas, and maintains company values. 

Served as a customer service representative and deals with customer issues through well-guided support and effective complaint resolution workflow.

Barista, coffee lover | enthusiast.


Tools: 
Zendesk - interaction with customers through an email-based platform which helps track and prioritize customers' concern
SAP - data management tool to pull out customer details
CWS - retrieving repair center details
Solvup - customer experience tool for handling returned products

Internet Speed: 
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Top Skills

Professional Services » Management Services » Inventory Management

Human Resources

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Other Skills

Accounting

E-Commerce » Inventory Management » Quality Control

Professional Services » Management Services » Business Management

Human Resources » Payroll

Customer Support

Customer Support » Phone Support

Office and Administration » Microsoft Excel

Accounting » Financial Accounting » Financial Analysis

Accounting » Tax Preparation

Office and Administration » Email Management

Accounting » Investment Accounting » Strategic Planning

Basic Information

Age
43
Gender
Male
Website
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Address
Iloilo City, Iloilo
Tests Taken
IQ
Score:  100
DISC
Dominance: 48
Influence: 17
Steadiness: 30
Compliance: 6
English
C1(Advanced)
Government ID
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