Zandra

Customer Service Representative

Verified

With Timeproof

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

February 4th, 2025 (5 days ago)

Member Since

November 7th, 2021

Profile Description

I have been working in a BPO Industry for 5 years handling voice and non voice for financial and customer service accounts. I have worked to take orders, follow ups, feedback, cancellation and refunds such as Food Delivery and Wholefoods. I have worked for customer service accounts such as oreder, Uber, Mastercard, Adidas, Wholefoods, J&J
I will go on extra mile to help the customers/clients.
I handled J&J accounts to evaluate the request for refund of recalled products.
I have experience to used Omni Hub, Adyen, Fico, Salesforce, Avaya, SQL and Vantiv, Knowledge Based.
I worked as Reports Analyst to handle local accounts using Microsoft Excel to prepare for reports.
Knowledgeable in MS Tools, Google Meet, Zoom, Google Sheet other Google Tools, CRM, Socia Media, and Slack.
Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Follows up on all relevant issues.
Possesses necessary knowledge to effectively perform job .
I have basic knowledge on Adobe Photoshop.
I'm happy to learn new things and fast learner.
I am responsible in every project/job that will assign to me.
I have intermediate understanding on Spanish Language.