Customer Service & FB Ads Manager | Shopify & Dropshipping

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

February 1st, 2025 (6 days ago)

Member Since

January 31st, 2015

Profile Description

SAVE TIME! Leverage my years of experience!

1. Facebook Ad Campaign Coordinator
2. Inventory Forecasting & Supplier Coordination
3. Customer Support & Dispute Resolution

HIRE ME and let’s create impact starting today! 

1. Facebook Ad Campaign Coordinator
* From strategy to execution, I’ve got you covered. *
I coordinate teams to deliver seamless Facebook ad campaigns, ensuring they run smoothly and stay on target. From writing ad copies that convert to managing comments and protecting your brand's image, I keep things on track. By streamlining processes and boosting campaign performance, I help you save time and focus on growing your business.

• Inefficient Communication Between Teams
I serve as a central communication hub, ensuring all teams work cohesively.

• Low-Performing Ads
I write compelling, high-converting ad copies to drive better results.

• Negative Comments Affecting Brand Image
I manage real-time comment moderation to safeguard brand reputation.

• Time Management Issues
I help free up clients’ time by handling campaign execution from start to finish.

• Lack of Optimization
I monitor and suggest optimizations for ongoing campaigns to maximize ROI.

2. Inventory Forecasting and Supplier Coordination
* Never run out of stock—never overstock. *
I ensure you’ve got the right stock at the right time. I stay in touch with suppliers to keep shipments on schedule and handle any hiccups along the way. Plus, I track daily profits and losses with detailed recovery sheets, breaking down revenue from delivered orders and highlighting profits lost from returns or cancellations.

• Inventory Shortages or Overstocking
I use accurate forecasting methods to ensure clients always have the right stock levels.

• Delayed Shipments
Build strong supplier relationships and resolve logistical issues to avoid delays

• Poor Financial Clarity
Maintain clear financial records with reconciliation sheets to provide transparency in revenue, profit, and losses. 

• Time Constraints
I’ll take over time-consuming tasks like inventory management and daily P&L tracking, allowing clients to focus on growth. 

• Data-Driven Decision-Making
Deliver actionable insights by analyzing trends in delivery rates, returns, and cancellations. 

3. Customer Support and Dispute Resolution
* Keep your customers happy while minimizing losses. *
I manage customer support teams to ensure fast and reliable service. I handle Shopify operations seamlessly and tackle chargebacks with strong evidence to minimize losses. With clear processes and smart insights, I’ll help your business run like a well-oiled machine. 

• Inefficient Customer Support Processes
I set up efficient workflows to ensure quick and consistent customer service.

• High Chargeback Rates
I use evidence-based approaches to win chargeback cases and reduce financial losses

• Shopify Store Operations Overload
Handle day-to-day Shopify operations, resolving customer issues seamlessly. 

• Customer Retention Issues
We’ll focus on customer satisfaction by training the team to provide excellent support and proactively address concerns. 

• Lack of Reporting
I provide clear reports with actionable insights to help improve your
business.

TOOLS = Facebook Ads Manager | Meta Business Suite | Shopify | Clickup | Hubspot | Notion | Monday App| Zendesk| Slack | Grammarly | ChatGPT | Canva | Google sheets/Excel | GoogleDocs | Google Workspace | Aftership | AgoraPulse

Struggling with campaigns, stock, or support? I’m here to help you streamline operations and boost your eCommerce success!

 • READY TO TALK?
     Book a Call: Upgrade to see actual info


Rooting for your success,
Cheche