STR Virtual Assistant | Admin  - Customer Service

Supporting the day to day transactions of the business using different tools, practices, techniques and applications to deliver exceptional customer service experiences. With 11 years working experience in field of Customer Service and Sales, assisting customer with their inquiries and concerns and providing solutions to problem without compromising the business and the customer itself.

In charge of general administrative tasks specific to vacation rental business. Take responsibility for day-to-day transactions of the business including guest communication, scheduling of the housekeeping, reporting of repairs, assisting guest from arrival up to their departure in the apartment and processing of their billings. I am helping also managing and optimizing the rental property listings in different OTA platform.

Ability to sort, organize and manage emails based on its importance and urgency thru filtering or applying rules and flags per email. Responding to emails promptly with etiquette.

Creating multimedia content. Conducting audience research. To manage and oversee a social media account and scheduling of posting content. Analyzing strategies to increase engagements. Responding to followers messages or inquiries.

Proper managing of tasks and developing different resources to sustain the good flow of the business. Handling of client and providing support for every projects.

Proactively verifying data through comparison of data and system. Reviewing data discrepancies and accuracy. Collecting precise data and retrieval. Creating and maintaining customer accounts. Regularly update of records. Handling of confidential information and data.

Effectively receive and convey information, ideas and messages in ways that are powerful and appropriate to the situation. Can write and communicate in English.