Property Management | Executive/Admin VA | Data Entry | CSR

I manage applicants' onboarding process, which includes preparing paperwork, performing credit and background checks, signing leases, and coordinating official move-ins (including for MHA/Section 8 and THDA government-assisted applicants). I handle all billing-related concerns and liaise with attorneys on legal matters. Additionally, I proofread and revise lease agreements, renewals, extensions, and addendums. I manage evictions and writ-outs when necessary, process requests for permits and inspections, address maintenance concerns, and ensure contractors are paid upon task completion. In my role, I also train new VAs, including creating training videos. I generate KPI reports, list properties on online rental platforms, and handle graphic design tasks, particularly creating marketing flyers. My routine back-office duties include setting appointments, answering emails and calls, organizing documents, and performing various other administrative tasks.

My keen attention to detail will contribute significantly to the institution's development and maintenance of quality assurance procedure documentation. I will provide regular updates to team leadership on quality metrics, consistently communicating any problems or production deficiencies. Additionally, I will collaborate with management to deliver training on improved processes and assist in creating and maintaining quality training programs. To achieve these objectives, I will actively participate in departmental meetings to help establish both short- and long-term strategies.

I’ve been a virtual Executive/Admin assistant with numbers of handled tasks for over 3years (please check my LinkedIn profile for reference).