Customer Service Rep / Virtual Assistant

As a Customer Support Content Moderator, I'm responsible for processing member-generated content, including messages, photos, and descriptions, while also diligently addressing reports and email issues. My role extends to identifying and mitigating fake profiles, scammers, and individuals engaging in inappropriate activities, such as offering sexual services or requesting money. Additionally, I help with utilizing data analysis to study member sign-up trends, ultimately enhancing our content moderation procedures to ensure a safer, more enjoyable online dating experience on the website.

In my previous role as a Billing Phone Support Agent for AT&T U-verse, I specialized in delivering exceptional customer service by addressing billing concerns, facilitating adjustments, and offering upselling opportunities to enhance the overall customer experience. My responsibilities included effectively resolving customer inquiries, providing detailed explanations of billing statements, and assisting in billing-related matters. I strived to ensure customers received accurate and satisfactory resolutions while also identifying opportunities to enhance their services through upselling, ultimately contributing to customer satisfaction and revenue growth.

In my previous role as an Administrative Virtual Assistant for a jewelry website, I provided comprehensive administrative support, managing customer service across voice, chat, and email channels. My responsibilities extended to efficient file management, encompassing product photos, descriptions, pricing, sales data, and content organization. I played a pivotal role in fostering interdepartmental coordination to enhance product analysis and overall production processes. Additionally, I actively contributed to the optimization of e-commerce platforms, including Amazon, Etsy, and Magento accounts, through product updates, content management, and continual improvements. My role also involved overseeing product fulfillment operations, encompassing monitoring raw material supplies, generating documentation reports, order tracking, product listing, optimization, and keyword research, ensuring the smooth functioning of the e-commerce channels.