E-commerce Specialist|Shopify Expert|Logistics|Amazon FBA

Preparation of Commercial invoices across different countries and making sure that these documents are perfect, and no missing information. Updating ETA's and ETD's in the Andes system where we can monitor our shipment status and can make some adjustments. On the compliance side, making sure that all certificates and documents will be attached and is accessible when it is essentially needed. HTS codes should be present at all time and should not be missed at all times.

With years of experience in E-commerce inventory management and expertise in various tools like Skugrid, Amazon Scraper, Ecom-solutions, Sellercloud, and Stock Sync, I have honed my skills to optimize inventory processes and ensure seamless operations. Additionally, I possess a deep understanding of Excel formulas such as pivoting, Vlookup, and countif, which enable me to analyze and interpret inventory data effectively.

I have extensive experience in administrative management, where I have honed my skills in coordinating, organizing, and overseeing various administrative tasks to ensure smooth and efficient operations within the organization. My experience spans several key areas: My experience in administrative management has equipped me with a diverse skill set and the ability to handle a wide range of administrative tasks effectively. I am committed to maintaining a well-organized, efficient, and productive work environment, contributing to the overall success of the organization.

Listing Optimization Experience I have extensive experience in listing optimization, particularly within e-commerce platforms such as Amazon and Shopify. My focus has been on enhancing product visibility, improving conversion rates, and driving sales through strategic optimization techniques. Here’s a detailed overview of my experience: Product Titles Keyword Research: Conducted thorough keyword research to identify high-traffic, relevant keywords that improve search rankings. SEO-Friendly Titles: Crafted concise, keyword-rich titles that accurately represent the product and attract potential buyers. Bullet Points Key Features Highlighted: Developed clear and compelling bullet points that emphasize the product’s key features, benefits, and unique selling points. Customer-Focused Language: Used persuasive language that addresses customer pain points and demonstrates how the product meets their needs. Product Descriptions Detailed Descriptions: Wrote comprehensive product descriptions that provide in-depth information about the product, including specifications, usage instructions, and benefits. Enhanced Brand Content (EBC): Created engaging Enhanced Brand Content with A/B testing to determine the most effective layouts and content, thereby improving customer engagement and conversions. Images High-Quality Images: Ensured the use of high-resolution images that showcase the product from multiple angles, highlighting important features and details. Infographics and Lifestyle Images: Designed infographics to provide visual explanations of product features and used lifestyle images to help customers visualize the product in use. Performance Tracking and Analysis Analytics Utilization: Leveraged tools like Keepa and Google Analytics to monitor listing performance, track metrics such as click-through rates (CTR) and conversion rates, and identify areas for improvement. Continuous Improvement: Regularly updated and refined listings based on performance data, customer feedback, and market trends to maintain competitive edge and maximize sales. Collaboration and Tools Cross-Functional Collaboration: Worked closely with marketing teams, graphic designers, and product managers to ensure cohesive and effective listings. Tools Proficiency: Proficient in using various listing optimization tools and software, including Helium 10, Jungle Scout, and Canva, to streamline the optimization process and enhance listing quality. My experience in listing optimization has consistently resulted in improved product visibility, higher conversion rates, and increased sales. By focusing on SEO, high-quality content, and continuous performance analysis, I have successfully optimized listings to meet and exceed business goals.

Listing Optimization I have extensive experience in optimizing product listings on Shopify to enhance visibility, attract potential customers, and drive sales. My approach includes: Keyword Research and SEO: Conducted comprehensive keyword research to identify relevant and high-traffic keywords. Implemented these keywords strategically in product titles, descriptions, and tags to improve search engine rankings and visibility within the Shopify ecosystem. Compelling Product Descriptions: Crafted detailed, engaging, and informative product descriptions that highlight the unique features and benefits of each product. Ensured descriptions are both SEO-friendly and customer-focused. High-Quality Images and Videos: Utilized high-resolution images and videos to showcase products effectively. Employed techniques such as infographics and lifestyle images to provide a clear and appealing visual representation of the products. Enhanced Content: Implemented Shopify's enhanced content features to create visually appealing and informative product pages. This included using Shopify apps and tools to add customer reviews, FAQs, and additional multimedia content to the listings. Order Fulfillment I have managed the entire order fulfillment process on Shopify, ensuring efficient and accurate processing of orders: Order Processing: Handled the end-to-end order processing, from receiving orders to picking, packing, and shipping. Ensured all orders were processed promptly to meet customer expectations. Shipping Coordination: Coordinated with various shipping carriers to ensure timely and cost-effective delivery. Used Shopify’s integrated shipping solutions to streamline the shipping process and provide real-time tracking information to customers. Returns and Exchanges: Managed returns and exchanges, ensuring customer satisfaction while maintaining clear and efficient procedures to handle returns in a timely manner. Inventory Management I have maintained optimal inventory levels and ensured the accuracy of stock information on Shopify: Stock Monitoring: Regularly monitored inventory levels using Shopify’s inventory management tools. Ensured that stock levels were updated in real-time to prevent overselling and stockouts. Inventory Replenishment: Coordinated with suppliers and managed reorders to maintain optimal stock levels. Used sales data and trends to forecast demand and plan inventory replenishment. Product Variants: Managed product variants such as sizes, colors, and styles, ensuring that all variations were accurately listed and updated on the Shopify store. Customer Support Providing exceptional customer support has been a cornerstone of my experience with Shopify: Multichannel Support: Managed customer inquiries and support requests through multiple channels, including email, live chat, and social media. Ensured timely and helpful responses to all customer queries. Order and Product Inquiries: Assisted customers with order status updates, product information, and troubleshooting. Resolved issues related to orders, payments, and shipping to ensure a positive customer experience. Customer Feedback: Collected and analyzed customer feedback to identify areas for improvement in products and services. Used feedback to enhance the overall customer experience and address any recurring issues. My comprehensive experience with Shopify spans listing optimization, order fulfillment, inventory management, and customer support. This multifaceted expertise enables me to manage and optimize e-commerce operations effectively, ensuring a seamless and satisfying experience for both the business and its customers.

Knowledgeable in Zillow, land.com for making comparison of the subject properties that we are evaluating including the offered value and market value when it will be sold to the market. Knowledgeable in Mapping tools such as landID, google maps, google earth to see the actual status of the property including the street view if possible.

My experience in order processing spans several key aspects of the fulfillment cycle, ensuring that customer orders are handled efficiently and accurately from start to finish. Key Aspects of My Experience: Order Management: I have managed the entire order processing cycle, from receiving and verifying order details to coordinating with suppliers and warehouses for timely fulfillment. Utilized order management systems to track and update order statuses, ensuring transparency and keeping customers informed about their orders. Inventory Coordination: Collaborated closely with inventory management teams to ensure product availability, preventing stockouts and delays. Monitored stock levels and coordinated reorders with suppliers to maintain optimal inventory levels. Shipping and Logistics: Organized and scheduled shipments, working with various carriers to select the most cost-effective and reliable shipping options. Prepared shipping documents and labels, ensuring all necessary paperwork is accurate and compliant with regulations. Customer Communication: Provided clear and timely communication with customers regarding order statuses, shipping details, and any potential delays. Handled customer inquiries and resolved issues related to orders, returns, and exchanges, ensuring high levels of customer satisfaction. Problem Solving: Addressed and resolved any discrepancies or issues in the order fulfillment process, such as incorrect shipments, missing items, or damaged goods. Implemented process improvements to enhance order accuracy and reduce processing times.