Lanie
E-commerce Expert|CS Associate/Team Lead/Manager
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.00/hour ($1,408.00/month)
Bachelors degree
Last Active
February 10th, 2025 (yesterday)
Member Since
October 4th, 2021
Profile Description
* A results-oriented customer service manager with eight years of experience building and leading diverse customer care teams for several organizations.
* A proven track record of implementing innovative training programs to enhance the customer experience.
* Oversee a 25-person customer care team for multi-dollar company revenue, manage daily operations, and identify opportunities to improve the customer experience.
* Coordinate with the sales team to resolve escalated customer issues, ensure satisfaction, and build long-term relationships, contributing to a 20% increase in client retention.
* Lead the development and implementation of new customer service policies, SOPs, and quality standards, resulting in a 10% increase in customer satisfaction metrics.
* Created a new customer service script and delivered remedial training to enhance team performance, resulting in a 2-minute reduction in average response time.
* Implementing new guidelines to avoid problems with refunds, replacements, and returns.
* Offering new strategies for the improvement of chargebacks and disputes.
Top Skills
Marketing » Social Media Management
Experience: 5 - 10 years
Customer Support » Customer Relationship Management
Experience: 10+ years
Other Skills
Office and Administration » Microsoft Excel
Experience: 10+ years
Office and Administration » Data Entry
Experience: Less than 6 months
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Banaybanay, Davao Oriental
- Tests Taken
- DISC
- Dominance: 21%
- Influence: 9%
- Steadiness: 30%
- Compliance: 39%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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