Data Entry / Virtual Assistant / Junior Programmer

With extensive experience in technical support, I excel in diagnosing and resolving complex technical issues efficiently, ensuring minimal disruption to end-users. My proficiency in troubleshooting a wide range of hardware and software problems is complemented by my ability to communicate technical information clearly to non-technical users. I am adept at managing multiple support tickets simultaneously, prioritizing tasks based on urgency and impact. My strong analytical skills allow me to quickly identify root causes and implement effective solutions. Additionally, my commitment to continuous learning keeps me updated with the latest technological advancements, enabling me to provide top-tier support and maintain high levels of customer satisfaction.

With a robust background in customer service, I have honed my ability to manage and exceed client expectations across diverse sectors including retail, technical, and food delivery accounts. My experience in retail account management has equipped me with the skills to enhance customer satisfaction and optimize store operations. In handling technical accounts, I excel at troubleshooting and resolving complex issues, ensuring seamless user experiences. My food delivery account management role has refined my capacity to coordinate logistics, improve delivery efficiency, and maintain high service standards. Through each of these roles, I have developed strong communication skills, a customer-centric approach, and the ability to adapt swiftly to dynamic environments, ensuring exceptional service delivery across the board.