Property Manager | Hospitality | Customer Service

Overview

Looking for part-time work (4 hours/day)

at $11.20/hour ($985.60/month)

Bachelors degree

Last Active

November 21st, 2024 (yesterday)

Member Since

September 20th, 2021

Profile Description

As a Virtual Assistant with expertise in customer service, hospitality, and property management, I offer a range of services to help business owners streamline their operations, maximize efficiency, and enhance customer satisfaction. Here’s how I can support your business:
1. Property Listings and Management on OTA Platforms:
Creating and Optimizing Listings: I specialize in listing properties on platforms like Airbnb, VRBO, and other online travel agencies (OTAs). I’ll craft compelling property descriptions, upload high-quality photos, and ensure each listing highlights the key features to attract potential guests.
Price Optimization: I can assist in setting competitive pricing strategies based on market trends, local events, and seasonal demand, ensuring your property stays booked and profitable year-round.
Managing Bookings and Availability: I will manage your calendar, sync across multiple platforms, and ensure availability is up-to-date to prevent double bookings and maximize occupancy.
2. Experience with Property Management Tools:
Hostaway, Hospitable, Hostfully, Uplisting and other PM: I’m proficient with industry-leading property management tools. These platforms allow me to handle multi-channel listings, automate messaging, manage reviews, and ensure smooth check-ins/check-outs.
Automation and Optimization: Using these tools, I can set up automated responses to guest inquiries, reviews, and booking confirmations, ensuring prompt and professional communication. This reduces your workload while maintaining excellent customer service.
Data Insights: I can help analyze booking data and guest feedback to optimize your property's performance, identify improvement areas, and make informed decisions for your business growth.
3. Guest Communication and Customer Service:
Guest Support: I can manage all guest communications, from pre-booking inquiries and check-in support to handling complaints or special requests. Prompt, friendly, and professional responses improve guest satisfaction and lead to better reviews.
Handling Disputes and Reviews: I will manage guest disputes or issues during their stay and ensure reviews are responded to quickly and positively, further enhancing your reputation.
4. Skip Tracing for Co-Hosting Opportunities:
Property Research and Acquisition: I have experience in Skip Tracing, which allows me to help you identify and research potential properties for co-hosting. I can locate property owners who may be interested in renting out their homes, opening new doors for co-hosting opportunities.
Expanding Your Portfolio: By identifying and approaching property owners, I can help you grow your co-hosting business and increase your revenue streams.
5. Administrative Support and Task Management:
Calendar and Task Management: I can handle your schedule, set reminders, and ensure that all business tasks are prioritized and completed on time.
Expense Tracking and Invoicing: I will help you track expenses, organize receipts, and create invoices, keeping your financial records accurate and up-to-date.<8efe80624d780eba0c6493ec45140364>Email Management: I’ll manage your inbox, sort emails, respond to important inquiries, and keep your communication channels organized.
6. Marketing and Social Media Support:
Social Media Listings: I can help market your properties on social media platforms like Instagram, Facebook, and Twitter, creating engaging posts to boost your property’s visibility.
Guest Engagement: I will engage with potential guests through comments, messages, and social media inquiries, helping increase bookings and build a community around your properties.
 7. Problem Solving and Flexibility:
Problem Resolution: I handle operational challenges like last-minute cancellations, guest complaints, or scheduling conflicts with a proactive approach, ensuring smooth operations and guest satisfaction.
Flexible and Adaptable: I can tailor my services to your specific business needs, ensuring I provide the support where it’s needed most. Whether you require occasional help or full-time assistance, I’m here to ensure your business runs smoothly.
Why Choose Me?
Professionalism: I bring a high level of professionalism and dedication to every task, ensuring your business operates efficiently and maintains a stellar reputation.
Attention to Detail: I ensure nothing slips through the cracks, from maintaining booking records to managing guest requests.
Time-saving: By handling the operational and administrative aspects of your business, I free up your time to focus on growth, strategy, and other core aspects of your business.
With my comprehensive skill set, I’m here to help business owners in the vacation rental and hospitality industry grow their businesses, enhance guest experiences, and streamline day-to-day operations.