Hi, my name is Naj. With 3 years of hands-on experience in IT service desk operations, I specialize in diagnosing and resolving hardware, software, and network issues for global clients. Proficient in managing service requests and troubleshooting complex IT
problems, I excel in maintaining high client satisfaction through clear and effective communication. I am skilled in supporting technologies like Office 365, Google Workspace, Active Directory, and remote tools like Bomgar. Experienced with ticketing systems such as Zendesk and ServiceNow, I am passionate about delivering reliable IT support while continuously enhancing my technical expertise to meet the evolving demands of the IT landscape.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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