Leah

TMC Data Analyst and MR Escalation Management

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (6 hours/day)

at $7.00/hour ($924.00/month)

Bachelors degree

Last Active

March 26th, 2025 (7 days ago)

Member Since

September 19th, 2021

Profile Description

Hey there!
I recently worked with Manpower for American Express (AMEX) client, specializing in Travel Management Company (TMC) services for Business Travel Accounts (BTA). Responsible for reviewing missing data across hundreds of accounts using various tools, coordinating with clients to ensure timely statement releases, and preparing PowerPoint analysis reports. Additionally, manage email escalations for Membership Rewards (MR) across multiple segments, including CSN, CEN, Corporate, SBS, Consumer, and BlackHawk.Previously held roles in customer support, travel consulting, training, and virtual assistance. Experienced as a corporate travel consultant utilizing GDS systems (Sabre360), a complaints relations executive, and a customer service representative in life/health insurance, healthcare coordination, and online food delivery. Skilled in handling policy updates, claims processing, injury reporting, and client referrals.Also experienced in administrative support, including transcribing audio/video recordings, YouTube optimization, client research, and social media post-scheduling.A results-driven professional with a strong ability to perform under pressure, exceed performance metrics, and collaborate effectively within a team. Recognized for excellent communication skills, problem-solving abilities, and a professional demeanor.I am looking forward to hearing from you, soon.Thank you.