Virtual Assistant 

Project management is one of the best practices I made when I was managing my small garments business which involves organizing and overseeing the production process from concept to delivery. The workflow typically starts with design development, where patterns and fabric selections are finalized based on market trends or client specifications. Once approved, the materials are sourced, and production schedules are created to optimize resources and minimize downtime. The manufacturing phase involves cutting, stitching, and quality checks to ensure the finished products meet desired standards. Throughout the process, communication between the design team, production staff, and suppliers is critical to avoid delays. After production, items are packed, labeled, and distributed to customers or retail outlets. Effective project management ensures timelines are met, costs are controlled, and the business delivers high-quality garments efficiently.

Working as Customer Service Representative in Telus International Philippines, it's my responsibilities to focus on assisting customers by addressing inquiries, resolving complaints, and ensuring satisfaction. This includes providing accurate information, troubleshooting issues, processing orders, and offering guidance on products or services. Effective communication, empathy, and maintaining detailed records of interactions are essential to delivering excellent support and fostering positive customer relationships.

I was a Virtual Admin Support for an Australian team at Safehome Services company in Australia. I provided exceptional remote administrative assistance to ensure smooth operations within the company. Safehome Services likely operates in a trade-related or service industry, focusing on home safety.

Managing a small business involves overseeing daily operations, ensuring financial stability, and driving growth while maintaining a personal touch with customers and employees. It requires wearing multiple hats, such as managing finances, marketing, inventory, and customer service.