General Virtual Assistant | Customer Service | Accounting

Billing and Collection Officer – Cebu Ad Consultants, Inc. With over six years of administrative experience, I specialized in accounts payable and receivable, ensuring efficient financial operations. I managed billing processes, monitored accounts receivable, and followed up on overdue payments to maintain cash flow. I also coordinated with clients on payment terms, dispute resolution, and reconciliations while maintaining accurate transaction records and preparing financial reports. Additionally, I contributed to streamlining collection procedures and ensuring compliance with company policies and accounting standards.

Customer Service – Fraud Detection. I assisted customers in identifying and resolving fraudulent transactions by verifying account activity and ensuring security compliance. I guided customers through the dispute process for unauthorized charges, provided fraud prevention tips, and escalated high-risk cases for further investigation. With a focus on accuracy and efficiency, I maintained professionalism and empathy while addressing security concerns and protecting customer accounts.

Customer Support – Customer Service – Payment Processing. I assisted customers with processing payments, setting up autopay, and explaining billing cycles to ensure smooth transactions. I addressed concerns related to declined payments, late fees, and account balances while providing clear and accurate information. With a focus on efficiency and customer satisfaction, I maintained professionalism and attention to detail in every interaction.

Office and Administration – Microsoft Excel. I utilized Microsoft Excel to manage and analyze data, create reports, and maintain accurate financial records. I organized spreadsheets, performed data entry, and used formulas to streamline calculations and reporting. With attention to detail and efficiency, I ensured data accuracy and supported administrative tasks effectively.

Office and Administration – Data Entry I accurately entered, updated, and maintained data in company databases and spreadsheets. I ensured data integrity by verifying information and conducting regular quality checks. With strong attention to detail and efficiency, I supported administrative tasks and streamlined record-keeping processes.

Customer Service Representative – Synchrony. I assisted customers with credit card inquiries, payments, and account details, ensuring they received accurate information on billing cycles and statements. I guided customers through dispute resolution for unauthorized transactions and helped process payments and set up autopay. I also addressed concerns such as late fees and declined transactions while ensuring compliance with security protocols through identity verification. Throughout every interaction, I maintained professionalism, empathy, and efficiency.

Customer Support – Phone Support (English Speaking). I provided phone support for credit card inquiries, payments, and account details, ensuring accurate and efficient assistance. I guided customers through dispute resolution, processed payments, and helped set up autopay. I also addressed concerns such as late fees and declined transactions while verifying customer identity to maintain security compliance. Throughout every call, I prioritized professionalism, empathy, and clear communication.