Virtual Assistant

I served as a Technical Support Representative at T-Mobile for one and a half years. In this role, I provided comprehensive technical assistance to T-Mobile customers, addressing inquiries and resolving network and device issues efficiently. My responsibilities included ensuring customer satisfaction through prompt and effective troubleshooting, as well as collaborating with cross-functional teams to escalate and resolve complex technical challenges.

Customer Service Representative at Comcast, I assisted customers with inquiries and service issues, ensuring their satisfaction. I effectively resolved concerns and collaborated with colleagues to enhance customer experience.

I have experience with appointment setting in the solar industry, I specialize in qualifying leads and scheduling appointments for solar consultations. With a track record of meeting and surpassing quotas, I excel in engaging potential customers and providing them with essential information about solar solutions. Proficient in CRM software and adept at collaboration, I am poised to contribute my skills to a thriving solar company while advancing sustainable energy initiatives.

Dedicated and detail-oriented chat support specialist with experience in processing recharge coin orders and providing exceptional customer service. Adept at resolving customer queries in real time, ensuring accurate and efficient order processing, and maintaining high levels of customer satisfaction. Proficient in utilizing CRM systems, managing high volumes of transactions, and collaborating with technical teams to resolve issues. Known for strong problem-solving skills, effective communication, and the ability to thrive in fast-paced environments. Seeking to bring expertise in customer support and order management to a dynamic role at Meta.