Customer Service Rep and Healthcare Operations

With a decade of experience in customer support and phone sales under my belt, I've managed to boost sales by 20% and greatly improve customer satisfaction through offering tailored advice and quick problem resolution. I handle monthly customer account setups and billing questions with ease, ensuring smooth interactions every time. My commitment to quickly tackling more than 150 inquiries each week has significantly improved the customer experience overall.

With 1 year in medical billing within professional services, I've streamlined billing processes, achieving a 15% reduction in billing errors and a 25% improvement in claim reimbursement times. As an expert in handling over 200 billing transactions monthly, I ensure accuracy and compliance. My proactive approach has led to an increase in timely payments, significantly enhancing revenue cycle efficiency.