Charlemagne
CX Manager | Learn & Dev Specialist | 7 yrs Customer Support
Verified
Overview
Looking for full-time work (8 hours/day)
at $17.00/hour ($2,992.00/month)
College Level
Last Active
March 22nd, 2025 (6 days ago)
Member Since
September 6th, 2021
Profile Description
Customer Service Team Manager/Lead | Learning and Development Specialist | 7 years Customer Support | Zendesk/Kustomer/Shopify/Slack/Monday/ClickUp/GSuite
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
CS Manager - Handled a team of 40 members specializing in Agent Development, Marketplace Coordinator, Continuing Education (learning and proficiency), and Performance Evaluation.
Customer Support
Experience: 5 - 10 years
7 years handling Email/Chat/Phone support | Zendesk, Shopify, Magento, Kustomer, Gorgias, Slack, ClickUp, Monday.com, G-Suite, Skype, Klaviyo, Amazon Seller Central
Customer Support » Email Support
Experience: 2 - 5 years
Handled e-commerce inbound and outbound messages.
Other Skills
Professional Services » Management Services » Sales Management
Experience: 6 months - 1 year
Assistant Operations Manager - Handled outbound campaigns for 2 teams.
Customer Support » Chat Support
Experience: 2 - 5 years
Handled e-commerce inbound and outbound chat messages.
Coaching » Training and Development
Experience: 1 - 2 years
Training/Onboarding, Monthly knowledge assessments, ClickUp management, Newsletters
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City
- Tests Taken
- IQ
- Score: 125
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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