Customer Support Manager & Tech Support PRO for SAAS

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 21st, 2024 (yesterday)

Member Since

September 4th, 2021

Profile Description

In need of an A+ Virtual Assistant? Look no further!

Cost-effective & Adaptive
Customer Success Manager & Tech Support Pro
Customer Service Representative
Administrative & Social Media

Here are the tasks you can delegate to me.

~Administrative Support
With a keen eye for detail and a knack for organization, I excel at handling administrative tasks efficiently and accurately. Whether it's scheduling or data management, I ensure seamless operations, allowing teams to concentrate on their primary objectives.

~Social Media Management
I excel in managing day-to-day social media operations, including content creation, scheduling, posting, and actively engaging with the audience to foster a vibrant and interactive community environment.

~Technical Support Professional
I specialize in delivering exceptional technical support by providing simplified explanations and rapid solutions. I streamline problem-solving expertise to ensure efficiency every step of the way while also collaborating effectively with cross-functional teams.

~Customer Success Specialist
With a proven track record of fostering and maintaining customer relationships, I ensure customer satisfaction through timely issue resolution and positive interactions. My passion for delivering exceptional customer service consistently exceeds expectations, driving business growth and success.

~SKILLS and EXPERTISE~
Self-sufficient: Works effectively with minimal supervision
Tech Savy
Customer Service
Excellent English (verbal and written)
Can work independently
Data entry and management
Handling correspondence (emails, letters, phone calls)
Organizing files and documents
Provide general administrative support
Content Creation
Community Engagement
Troubleshooting
Remote Assistance
Respond to customer inquiries & provide solutions via phone, email, or chat.
Onboard new customers and guide setup.
Conduct regular check-ins and address concerns.
Provide product demos and training.

~TOOLS~
GoHighLevel
Intercom
Recurly
Shopify
Google Workspace
Microsoft Office 365
Dropbox
Planoly
Ring Central
Bria
CRM Software
Ticketing System
Remote desktop tools
Canva
ChatGPT
Quillbot
Grammarly
LinkedIn
SlackSkype
Zoom
InstagramFacebook
Tiktok
Pinterest

INCREASE YOUR PRODUCTIVITY BY DOING LESS --HIRE ME *wink*

Talk soon,
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