Customer Service | General VA

I played a vital role in ensuring exceptional experiences for our clients by providing timely, effective, and empathetic support. My responsibilities included managing customer inquiries via various channels such as phone, email, and chat, addressing product and service-related questions, and resolving concerns to maintain customer satisfaction. Through this role, I developed strong problem-solving, communication, and multitasking skills, always focusing on delivering excellent customer service while contributing to the team’s overall success.

In my role, I extensively utilized Google Suite (G Suite) to enhance productivity, streamline communication, and collaborate effectively with team members and clients. I leveraged a variety of Google tools to manage day-to-day tasks and ensure smooth workflow across projects. By using Google Suite, I was able to stay organized, improve communication, and increase collaboration, ultimately contributing to the efficiency and success of my daily responsibilities and team objectives.

Conducting final interviews for candidates applying for specific positions, including overseeing both onboarding and offboarding processes. I also lead training sessions for new team members to help them reach their full potential. Additionally, I empower and manage the team's progress to ensure that goals are consistently achieved.

I used Salesforce to manage our client's data, organizing and evaluating customer information and processes. It was also employed for email management, gathering customer information, and leaving notes on any actions taken in client accounts, among other tasks.

I have been managing emails, storing data, receiving notifications from other platforms, and organizing employee status and tasks using Zoho. Additionally, I used it for documentation and conducting meetings.