Workday Analyst

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

October 4th, 2024 (150 days ago)

Member Since

August 28th, 2021

Profile Description

- Case Processing: Processing of cases received via calls, emails or chat. Prioritizing and working on requests according to nature, urgency, and impact as well as monitoring personal queues and aging cases.
- Performing on behalf request for employees/HRs, mass upload of EIB requests, workday login troubleshooting, and business process correction/rescissions as requested.
- Following established processes for calls and case handling, issue resolution including logging and documenting all inquiries into the case management tools, consulting knowledge resources, and escalating the case to other tiers and following through to resolution.
- Serving as the single point of contact for HR Representatives, Employees, and People Leaders and be responsible for query resolution.
- Ensuring high-quality standards for all tasks assigned.
- Adhering to service level agreements (SLAs) established for case management. Referring to the People Services Supervisor and/or Senior Analyst-Team Lead cases that are prone or have already been raised to escalation stage.- Performing peer check / post audit escalated issues and post audit.
- Complaint Handling and Escalation: Ensuring timely resolution of clients’ issues and Upgrade to see actual infocalating of complex transactions to the People Services Supervisor and/or Senior Analyst-Team Lead
- Continuous Improvement: Suggesting process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Maintaining and updating job aids and standard operating procedures knowledgebase.
- Project Participation: Participating in project teams and system testing for performance improvement and initiatives.
- Operational Efficiency: Complying with the Global service level agreement, corporate policies, and external regulatory requirements. Maintaining confidentiality of employee information according to established practice. Performing based on the approved guidelines and job aids.