RN|MED VA|PRIO AUTH|RN INTAKE|PHARMA ASST|MED SCHED|CUST SER

Overview

Looking for full-time work (8 hours/day)

at $9.20/hour ($1,619.20/month)

Bachelors degree

Last Active

January 8th, 2025 (yesterday)

Member Since

August 26th, 2021

Profile Description

My name is Upgrade to see actual info, I am looking to broaden my horizon in the field of freelancing.
I graduated Bachelor's of Science in Nursing, Registered Nurse with active license and has a wide array of experience in a clinical setting, BPO healthcare, BPO Technical Support , and Customer Service for both voice and non voice tasks with a total of 10 years of working experience and counting. I have over a year  of experience as medical virtual assistant, pharmacy assistant and prior authorization, medical scheduler, patient intake, medical records specialist and, patient and customer support.  
I am independent, hard-working, patient, highly trainable, honest, flexible, a team player, open to feedback, and thrilled to explore new things to be a better version of myself. I can work with minimal supervision but also work under pressure but still meet the client's deadline.

Skills/Qualifications:
Patient Intake
Handled Voice and Non Voice Accounts
Coordinated hospital transfers and medical transports via air or ground 
Served as virtual telco nurse to initiate Emergency Activations in the hospitals such as Stroke Team, Trauma Team, Neurosurgical Team etc.
Triage patient calls and needs and collaborated with medical professionals with accuracy 
Demonstrated active listening to doctors/nurses' case presentation and handoff during hospital admissions
Revenue Cycle Specialist for scheduling patient’s appointment 
Proficient in using EHR (Cerner, Eclinical works, mochi portal, new crop) for patient chart utilization and review 
Knowledgeable to medical terminologies
HIPAA Trained
Prior Authorization Specialist for medications
Pharmacy Assistant  process orders of prescribed medications from an online pharmacy 
Point of Contact to different medical professionals, patients , and insurance companies during and off clinic hours
Provided holistic patient care and nursing assessment in a clinical/hospital setting 
Strong problem-solving and critical thinking skills
Excellent verbal and written communication
Ability to work under pressure with minimal supervision and multitasking

TOOLS: 
EMR/EHR (cerner, eclinical works,mochi)
Study cast
Talkdesk 
Zendesk
Ring Central 
Onvida
Revenue Cyle
PM office 
Cover My Meds
Insurance portals
Slack 
Mteams
Miems Alert
Spok
Trauma Soft
Qgenda 
CRM
CAP
OneX
MYCSP
Microsoft Office 
Google Suite 

ROLES & EXPERIENCE:
*Registered Nurse with active License in PH
*Patient Intake
*Prior Authorization Specialist
*Physician Assistant 
*Medical Scheduler
*Nurse Associate /Healthcare Specialist
*Medical VA
* Customer Support 
*Subject Matter Expert
*Nesting Ambassador
*Technical Support Representative
* 5 years of BPO experience in US Health care account for Registered Nurses (voice/non-voice)
* 4 years of BPO experience in US Technical Support account with several roles (Subject Matter Expert, Nesting Ambassador, Technical Support Specialist)
* 1-year experience as Charge/Staff Nurse in a tertiary hospital
* over a year experience as Medical Virtual Assistant/Pharmacy Assistant/Physician Assistant/Nurse Intake

Please let me know how I can be of any service to you. I am looking forward to landing my next client here that will see my potential and bring out the best in me. Thank you!