Rocill

E-commerce and Dropshipping Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $3.20/hour ($563.20/month)

Senior high school  graduate 

Last Active

December 23rd, 2024 (yesterday)

Member Since

August 14th, 2021

Profile Description

1 year and 11 months of experienced in Customer Service.
Providing excellent support and effective solution
Let Me handle this for you.

Promptly respond to customer enquiries via email, comments and messages on social media through different concerns: address verification, shipment issue, damaged item, processing order, wrong item received and processing refund/replacement.

I AM PROFICIENT OF THESE TOOLS 
Order Desk
Zendesk
Shopify (change shipping address, tracking order)
Stamped
Agorapulse
JISHIYU
Eccang System
NXLink (Handling Phone Call) 

I  ALSO  HAVE A BASIC EXPERIENCE OF THE FOLLOWING TOOLS 
Business email
Gorgias
Google Suite (Sheets, Docs, Calendar and Drive)
Microsoft office (Excel and Word)
Canvas

DISCOVER WHAT IT'S LIKE WORKING WITH ME
-I am problem-solving and passionate about understanding customer needs to ensure a positive experience.
-Fast learner and diligent, enthusiastic to learn new skills and tools.

Top Skills

Customer Support

Experience: 1 - 2 years

Customer Support » Email Support

Experience: 1 - 2 years

Customer Support » Phone Support » English Speaking

Experience: 1 - 2 years

Other Skills

Marketing » CRM » Zendesk

Experience: 6 months - 1 year

I know how to use the Zendesk software tool because that's what we have used for ticketing for almost 1 year and a month.

Customer Support » Customer Service

Experience: 1 - 2 years

Customer Support » Active Listening

Experience: 6 months - 1 year

Customer Support » Customer Service » Conflict resolution

Experience: 6 months - 1 year

Customer Support » Sales Support » Prospecting

Experience: Less than 6 months

Video Editing » CapCut

Experience: Less than 6 months

Customer Support » Customer Service » Payment Processing

Experience: 6 months - 1 year

Basic Information

Age
21
Gender
Female
Website
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Address
Quezon, Bukidnon
Tests Taken
IQ
Score:  112
DISC
Dominance: 46%
Influence: 7%
Steadiness: 37%
Compliance: 9%
Government ID
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