Mark

General VA/ Customer Support/ Medical VA

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

January 23rd, 2025 (6 days ago)

Member Since

August 8th, 2021

Profile Description

Look no further if you require a dependable, effective Virtual Assistant with solid experience. I am the ideal match.
6+ years as a Client Success Manager
2+ years as a General Virtual Assistant
6+ years as a Customer Service Professional
2+ years as an Outbound Sales Representative
1+ year as a Medical Virtual Assistant
1+ year as a Real Estate Virtual Assistant

I am a dedicated Customer Service Representative having over 11 years of experience. Motivated to preserve client satisfaction and to contribute to the organization's success. Proven ability to build rapport with clients and meet production goals. And now I specialize in virtual assistance. I am a committed and self-motivated assistant. I have over six years of solid experience as a Virtual Assistant. I have excellent communication abilities.

As a General VA, I am proficient in the fundamentals of email management, file organization, calendar and schedule setup, and other administrative tasks. So you can rely on me to complete the tasks I've mentioned to free up your time to focus on growing your business.

Blog/Article Writing
I have prior experience writing and posting blogs and articles on WordPress. I can make certain that your content is posted effectively.

I can help you in posting, scheduling, and even creating content for social your media platforms such as Facebook, Instagram, TikTok, Twitter, and YouTube.

I can handle all of your customers'/clients' inquiries by taking their calls and calling them back if they require assistance.

As a Client Success Manager
When it comes to onboarding new clients, I am mostly responsible. Client retention, as well as managing agents and customer success specialists.

I don't just deliver results; I provide them with a smile. Your success is my top priority, and I make sure it's a fun journey.

You won't have to chase me with an owl for updates. I keep you in the loop with clear and timely communication.

I thrive on solving puzzles and overcoming challenges. No e-commerce problem is too tricky for this magician.

As your virtual assistant, I'm flexible and reliable, working my magic whenever and wherever you need me.

TOOLS USED:

Freshdesk
WordPress
WooCommerce
Salesforce
Asana
Canva
Ring Central
Microsoft Excel
Google Sheet
Zoho
Freshworks
Vici dial
ChatGpt
Calendly
Google Meet, Zoom, Skype, Upgrade to see actual info, Telegram, WhatsApp, MS Teams, Slack

If you're sold and think we're a good fit...
Drop a personalized message and let me know...
What time works best for you for a discovery call?
Talk to you later! "wink"

Top Skills

Customer Support

Experience: 10+ years

I am a dedicated Customer Service Representative having over 11 years of experience. Motivated to preserve client satisfaction and to contribute to the organization's success. Proven ability to build rapport with clients and meet production goals. And now I specialize in virtual assistance. I am a committed and self-motivated assistant. I have over six years of solid experience as a Virtual Assistant. I have excellent communication abilities.

Customer Support » Phone Support » English Speaking

Experience: 10+ years

Office and Administration » Administrative Support

Experience: 2 - 5 years

As a General VA, I am proficient in the fundamentals of email management, file organization, calendar and schedule setup, and other administrative tasks. So you can rely on me to complete the tasks I've mentioned to free up your time to focus on growing your business.