ECommerce Pro |Shopify Master | Customer Service Pro | HIRE

Overview

Looking for full-time work (9 hours/day)

at $10.08/hour ($1,995.84/month)

Associates degree

Last Active

November 20th, 2024 (4 days ago)

Member Since

August 7th, 2021

Profile Description

Hi!
I’m Upgrade to see actual info, I am an experienced customer service calls/emails/chat with 5+ years of experience and a Team Manager for 3 years working in various industries like eCommerce and a bunch more. I have collaborated with various companies to provide great excellent service.
I am a fast learner I will quickly start adding value to your company, with 2 years as a freelancer with different types of roles.

Customer Support Specialist
I worked as a Customer support specialist and was responsible for communicating via email, live chat, and voice calls by delivering exceptional client support by our quality guidelines. · Provide world-class customer service by knowing our brand, connecting with customers, and creating solutions· Resolve customer questions concerning order status, shipping, and subscription management, data entry, refund, dispute sales, and order fulfillment.

Team Leader
I am responsible for monitoring the team’s project progress, tasks, and deliverables, adjusting schedules and targets as needed, and helping in the organization of their timelines, updating the team’s scorecard and other internal tracking systems.

Freelancer
I've been a general virtual assistant for almost 1 year. 
Manage emails and phone calls assigned by the client, Schedule meetings, Manage the client’s inbox, website, and inquiries, and Help in basic project management and coordination. Cold caller for almost 2 years

These are the CRMs that I know and experienced 
Shopify, Amazon, Zendesk, FreshDesk, Gorgias, HubSpot Convoso, CallHub, ZenCall, SalesForce, woocommerce 

For tools communication and more
Slack, Upgrade to see actual info, Teams, Skype, WhatsApp, Telegram, Google Chat, Excel, Google Docs, and Sheets' 

I am open to any type of new technology that you are willing to work with. I would love to discuss more your projects. I am open-minded and I will be frank and tell you directly if I can't do things you require me to do but that is unless I already did my best to solve the problem.
Hope to hear more from you soon!
More power to your business.