Experienced Consultant with a demonstrated history of working in the Big Data, Life Sciences and Medical Research, Environmental, Social, and Governance (ESG) industry. Skilled in Management, Leadership, Strategy, Customer Service, Training and Analytical. With over 11 years of experience in Business Process Outsourcing (BPO), I've gained extensive expertise across various sectors including telecommunications, customer experience, quality assurance, AR management, healthcare billing, and collections.
For the past three years, I've dedicated myself full-time to freelance work on platforms like Upwork and with direct clients. This experience has been invaluable in honing my skills across a range of areas including data entry, research, content validation, error detection, as well as news and data analysis. My work has provided me with extensive exposure to diverse industries and clients, including American, Spanish, and Asian companies. Specifically, I've collaborated on projects related to big data, fintech, tutor management, and data annotation. This breadth of experience has not only expanded my skill set but also enriched my understanding of various business landscapes and cultures.
Known for my proactive approach and dedication to project success, I pride myself on my attention to detail, effective communication, and adeptness at managing multiple projects with shifting priorities. My commitment to delivering high-quality work and exceeding client expectations sets me apart in the freelance arena.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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