Customer Service Representative / Lead Generation Specialist

With over 2 years of experience in lead generation, I have successfully identified and qualified high-value prospects to drive business growth. I specialize in researching target markets, executing outreach campaigns through email, calls, and social platforms, and maintaining a consistent pipeline of quality leads. By leveraging tools like Monday.com and LinkedIn Sales Navigator, I have helped teams increase lead conversion rates and streamline the qualification process. My strong communication skills and ability to nurture relationships have contributed to improved sales performance and business opportunities.

As a Customer Service Representative for over 4 years, I have consistently delivered efficient and professional support to customers, ensuring high satisfaction ratings. I handle a large volume of calls daily while maintaining quality and adhering to company guidelines and key performance targets, such as average handle time and quality scores. My role involves troubleshooting customer issues, providing clear solutions, and turning challenging situations into positive experiences through effective communication. Additionally, I support new team members by sharing tips and guidance, fostering a collaborative and productive work environment.

As an appointment setter for over 2 years, I used Calendly to simplify scheduling and ensure a seamless process for clients and colleagues. I created customized event types for different meetings, set my availability to avoid conflicts, and shared Calendly links via email to let clients choose convenient time slots. The platform automatically handled confirmations, reminders, and time zone adjustments, reducing no-shows and scheduling mishaps. By integrating Calendly with tools like Google Calendar and Zoom, I kept my schedule organized and provided clients with easy access to meeting details. Additionally, I used buffer times to prevent back to back bookings and followed up after appointments to maintain strong client relationships. This approach streamlined my workflow and enhanced the scheduling experience for everyone involved.