Operations Manager | A+ Social Media Manager| EVA

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (yesterday)

Member Since

August 1st, 2021

Profile Description

Hey! Nice to meet you.

Seeking a Marketing Superhero to elevate your brand with top-notch strategies and social buzz?

Consider it handled!

I am:
A Proactive Problem Solver
A Trusted Collaborative Ally
Sales and Marketing Background
Tech Savvy Creative mind
High Speed Internet
Time Management Guru
Resourceful Researcher

My Skills/Experience:
|Customer service representative - 4 yrs.
|Sales Representative - 2 yrs.
|Report Analyst - 3 yrs.
|E-Commerce - 1 yr.
|Canva editor - 2 yrs.
|BPO Supervisor / Team Leader - 5 yrs.
|Operations Manager - 4 yrs.

Are you having:
Problems with your Post Designs?
Concerns about your Engagement?
Challenges with your Content Quality?

Here's How I plan to fix that:
SOCIAL MEDIA STRATEGY and DEVELOPMENT EXECUTION
-You will be expecting a craft tailored social media strategies that is align with your business objectives, utilizing market trends and consumer behavior insights to maximize your online presence.

Here are the services I can run for you.
|Social Media Advance Scheduling
|Social Media Content Creation
|Social Media Management
|Social Media Marketing
|Carousel Posters and Thumbnail
|And many more....

Seems like a good fit for your Digital Realm?

Drop a personalized message and let's see how I can be in your service or if you'd like to know more about what this magician can do for your business, here's some other information you should look at...

CONTENT CREATION and CURATION
-From captivating visuals to engaging captions, you will receive compelling content across multiple platforms while curating shareable content to keep your social media channels consistently active and engaging.

Social media channels proficient in:
|Facebook
|Instagram
|Tiktok
|Twitter/X
|Pinterest
|Youtube
|LinkedIn

COMMUNITY MANAGEMENT and ENGAGEMENT
-With exceptional interpersonal skills, I foster a thriving vibrant online community, moderating discussions, promptly responding to comments and messages, and managing feedback for a positive and interactive experience. Additionally, good collaborative upskills with a cross-functioning team is what I am good at.

Communication platform I use:
|Zoom
|Whatsapp
|Google Meet
|Teams
|Skype
|Slack
|Upgrade to see actual info
|Calendly

BRAND AWARENESS and AUDIENCE GROWTH
-In the realm of digital marketing, the strategic planning with creative execution is the utmost vital key to secure online presence. This not only elevates the overall aesthetic appeal of the brand but also contributes significantly to boosting brand visibility and driving organic audience growth. 

Canva (Image, Video & Carousel)
Capcut
ChatGPT
DropboxTwitter/X Deck
Google Workspace
Meta Business Suite
Google Suite (Docs, Drive, Sheets, Slide & Site)
Microsoft Office (Word, PPT & Excel)
Power BI
Wix

Sounds like what you need.

Quick steps:
Send me a message.

NO COST until you hire me.

Feel Free to visit my Website Portfolio to check my projects: Upgrade to see actual info

Work Experience
2016 – 2023
SME / Escalations RA / Team Leader / Operations Manager
As a Senior Subject Matter Expert and Operations Leader, you will play a pivotal
role in ensuring the efficient operation of the team, managing escalations, and
providing expert guidance in a specialized field. This multifaceted position
combines the responsibilities of an SME, Escalations Resolution Analyst (RA),
Team Leader, and Operations Manager to drive excellence in service delivery.

2012 – 2016
Senior Subject Matter Expert Handling Customer Service Representative Billing / Sales escalations
As a Senior Subject Matter Expert, specializing in Customer Service, Billing, and Sales
Escalations, you will take on a leadership role to ensure the highest level of
customer satisfaction and resolution for complex issues.

2011 – 2012
Customer service representative / Sales Representative / Technical Support representative
This role combines the essential elements of customer service, sales, and technical support to create a well-rounded specialist capable of delivering a comprehensive and positive customer experience.

2009 – 2011
Escalation Support / Trainer / Team Leader / Operations Manager
This combined role is designed to ensure a holistic approach to customer support, incorporating leadership, training, escalation management, and overall operational excellence.

2008 – 2009
Technical Support
Overall, phone technical support plays a vital role in ensuring customer satisfaction,
building trust, and maintaining a positive relationship between the company and
its customers. The effectiveness of technical support can significantly impact a customer's perception of a brand.