Test Administrator/ Proctor

Channel Management Expertise - Skilled in using channel management tools like Hospitable and Cloudbeds to optimize and synchronize listings across multiple Online Travel Agencies (OTAs) including Airbnb, Vrbo, and Booking.com. - Effective in minimizing booking conflicts and maximizing occupancy. - Proficient in calendar management, automation of guest messaging, and pricing strategies.

Apart from my Customer service expertise in hospitality Industry, In my current job as a Test Administrator, I provide exceptional customer service by assisting clients throughout the entire exam process, from registration and scheduling to exam completion. I ensure clear communication, promptly address client inquiries, and resolve issues efficiently, all while maintaining a professional and supportive environment to deliver a seamless testing experience.

High-level computer skills, particularly with Microsoft Office Suite and communication tools like Teams. - Competent in managing internal and external communication, as well as generating reports. - Basic understanding of creating and managing marketing materials for listings.

I have excellent English communication skills, both verbal and written, enabling professional and effective interactions with guests, team members, and stakeholders. I handle customer inquiries, resolve issues with empathy, and deliver clear, engaging information. My proficiency extends to crafting accurate content, including emails, booking descriptions, and reports, ensuring consistent communication. I am skilled at understanding diverse accents and tailoring my style to meet guests' needs, fostering positive experiences and smooth operations.