Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.80/hour ($844.80/month)

Bachelors degree

Last Active

February 10th, 2025 (yesterday)

Member Since

July 21st, 2021

Profile Description

Here are my experiences and skills.

 1. Customer Service Expertise: With a decade of experience, I have honed my customer service skills, ensuring exceptional assistance to clients with phone, internet, and billing inquiries. My dedication to resolving technical issues has resulted in high customer satisfaction.
2. Leadership and Mentorship: As a Subject Matter Expert, I successfully guided and mentored new hires during their crucial first month of live calls. This experience showcases my leadership abilities and commitment to fostering team development.
3. Independent Work: In my current role as a full-time mom and working independently at a Med Legal company, I have demonstrated the capability to manage responsibilities effectively without supervision. This includes ensuring non-English-speaking injured workers have interpreters on the same day of their appointments.
4. Project Management: I excel in project management, particularly in handling confirmations, coordination, and scheduling for interpreter services. This involves intricate planning to meet the specific needs of clients within the legal and medical domains.
Projects and Accomplishments:
1. Telecom Industry Success: Contributed significantly to the success of a major Australian telecom company by providing top-notch customer service to Australian clients.
2. Subject Matter Expert Role: Successfully assumed leadership responsibilities as a Subject Matter Expert, aiding new hires in their onboarding process and live call management.
3. Med Legal Company Impact: Played a pivotal role in ensuring seamless language services for non-English-speaking injured workers, achieving a high level of client satisfaction and maintaining the company's reputation.
In summary, my decade-long experience in customer service, leadership and mentorship skills, proven ability to work independently, and successful project management in the Med Legal field make me a strong candidate. I am eager to bring these skills to your team and contribute to the success of your company.