Call center agent

In my role as an Email Support Specialist at Amazon, I provided comprehensive assistance in two key areas: package and logistics support, and technical support for Prime Video and other Amazon app features. I handled inquiries related to shipping, tracking, and order issues, ensuring timely resolutions for customer concerns. Additionally, I addressed technical issues with Amazon services, including troubleshooting Prime Video streaming, account setup, and app functionality, delivering high-quality service to enhance the overall customer experience. My ability to manage diverse issues effectively contributed to customer satisfaction and loyalty.

As a Medical Assistant with data entry responsibilities, I accurately updated and maintained patients' information in medical records, ensuring confidentiality and compliance with healthcare regulations. I also handled scheduling appointments, coordinating with healthcare providers to manage calendars efficiently. My attention to detail and organizational skills ensured seamless patient experiences and smooth clinic operations.

I have a high level of English proficiency, honed through extensive experience in roles requiring daily communication in English. As a Call Center Representative for Amazon, a U.S.-based company, I regularly spoke and wrote in English to assist customers with inquiries and technical support. Additionally, I worked as a Medical Scheduler, coordinating appointments and assisting patients for various U.S. medical groups. I have also collaborated with U.S.-based clients in other professional capacities, consistently delivering clear, effective communication in both spoken and written English.

As an Email Marketing Specialist, I developed and executed targeted campaigns for a client promoting a specialized curriculum designed for children with reading difficulties. I researched and identified potential educators, teachers, and principals as key contacts, crafting personalized email content to showcase the curriculum's benefits. Through effective segmentation and engagement strategies, I successfully increased lead generation, connecting the client with education professionals interested in solutions for struggling readers, ultimately supporting their mission to enhance literacy education.

As a Chat Support Specialist for Amazon, I provided real-time assistance in two key areas: retail support for packages and logistics, and technical support for Prime Video and other Amazon app features. I addressed customer inquiries related to order tracking, shipping issues, and delivery concerns, ensuring prompt and accurate resolutions. Additionally, I offered troubleshooting support for Prime Video, account management, and app functionality, helping customers resolve technical problems efficiently. My ability to handle diverse queries in a fast-paced environment contributed to improved customer satisfaction and service quality.

With a strong foundation in medical knowledge gained through both education and hands-on experience, I have worked as a Medical Assistant, where I updated patient information, scheduled appointments, and ensured smooth clinic operations. While studying nursing, I gained valuable experience working in hospital wards, NICU, and the delivery room, assisting with patient care and collaborating with healthcare teams. This diverse background has equipped me with a deep understanding of medical procedures, patient management, and the importance of accuracy and empathy in healthcare settings.