LIEZEL

Customer Service Representative / Recruitment Specialist 

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.60/hour ($1,161.60/month)

Bachelors degree

Last Active

January 4th, 2025 (2 days ago)

Member Since

July 2nd, 2021

Profile Description

I have 12 years of experience of customer service in the BPO industry. Work assignments are handling customer services(inbound and outbound), HR specialist performing roles like scheduling interview appointments, start dates, gifted with tolerance in handling complaints and multiple inquiries. Handled call escalations were mostly related to pay and employee relations issues. Handled training and coaching for entry level agents and provided support to the agents on production. Been part of big roles like launching and testing a new platform and new CRM. I can say that with the changing business needs, I am flexible and can easily adapt to changes. I have attended seminars outside work for personal development. I earned certification for Bookkeeping and Events Management under TESDA to strengthen my skills.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Phone Support

Experience: 5 - 10 years

Customer Support » Phone Support » English Speaking

Experience: Less than 6 months

Other Skills

Human Resources

Experience: 5 - 10 years

Customer Support

Experience: 5 - 10 years

Office and Administration » Email Management

E-Commerce » Inventory Management » Quality Control

Experience: 5 - 10 years

Real Estate » Appointment Setting

Experience: 2 - 5 years

Customer Support » Technical Support

Customer Support » Social Media Moderation

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Personal Assistant

Basic Information

Age
41
Gender
Female
Website
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Address
San Carlos City, Pangasinan
Tests Taken
IQ
Score:  125
DISC
Dominance: 34
Influence: 24
Steadiness: 21
Compliance: 21
English
C2(Advanced/Mastery)
Government ID
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