Executive Assistant / Customer support / E-mail Support

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

November 27th, 2024 (today)

Member Since

June 26th, 2021

Profile Description

2009– 2011
Family Business (SoundMill Music Studio) – Manager
 
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McDonalds - Service Crew
 
2014– 2021 Self Employed
Online Teacher (ESL for Japanese)
 
Native Camp – Online Teacher (ESL to different nationalities)
Weblio – Online Teacher (ESL for Japanese)
Rarejob – Online Teacher (ESL for Japanese)
Engoo / Bibo Global English – Online Teacher (ESL to different nationalities)
 
2017-2020 
VXI
Global Holdings 

World Pay: A payment processing company
(International Voice)
Customer Service Representative:
Answered cardholders’ queries and issues
on their cards.
Disputes: Reported cardholders’ fraud and
dispute cases to the fraud department.
Technical Support: Assisted merchants
with sales, transactions, and website
navigation.

UBEREATS: An online food ordering and
delivery platform
(International Voice and Non-Voice)
Partner Support: Supported delivery
partners who faced problems with their
food deliveries or customers.   


Feb - May 2021
Alorica Teleservices
WISH:
mobile shopping app that lets you shop
items froUpgrade to see actual inforchants around the world.
(International Non-Voice)
Customer Service: Helped customers who
had problems with the items they received,
such as refunds, replacements, or tracking.
Grubhub: An American online and mobile
prepared food ordering and delivery platform.
(International Voice)
Customer Service: helped customers who
wanted to order food online from
restaurants, such as placing orders,
checking availability, or resolving issues.   


May - Dec 2021
AWESOME OS / OFFSOURCING
IPSY: A monthly subscription service which provides subscribers with a makeup bag of five cosmetics samples. (International Non-Voice) Customer Service: I assisted customers with various issues related to their orders, such as damaged or missing items, refunds or replacements, and delivery status.

May - Jan 2022
SILVERLIGHT
VIRTUAL HR
Responsibility: I was responsible for finding
and hiring suitable candidates for the
project. I reviewed their resumes,
conducted interviews, and provided them
with the necessary tools upon hiring  


Jan - April 2022
MEDICAL VIRTUAL ASSISTANT
Dr. Syed Haider ( IVY RockHealth )
Telehealth Operation Assistant: An online
and virtual support to Dr. Syed Haider, a
Covid 19 doctor who prescribed Ivermectin
as an off-label medicine for Covid patients.
My tasks included answering patient
queries, checking patient charts, reminding
patients about invoices and prescriptions,
and following up on refills. I used various
software and tools such as Push health,
Click up, Excel, Google voice, and Gmail. 


Jan 2022–Jan 2023
EXECUTIVE ASSISTANT
Kole Imports: US-based importer and
wholesalers and offer toys, tools, stationery,
gifts, garden, baby, displays, closeouts and
more.
Handled client data, orders, invoices, and links in
CRM. Issued RA’s and FBA orders. Communicated
with sales reps and clients. Researched prospects.
Prepared reports and materials. Directed
inquiries. Followed up with clients. Participated in
teaUpgrade to see actual infoetings.  


Aug - Feb 2023
Next BPO Solutions
Misfits: A provider of subscription box service
used to reduce the waste of food.
(International Non-Voice)
Customer Service: Helped customers with
their orders via email, such as tracking,
crediting, refunding, promotions, referrals,
and web accounts