Client Services Officer | Financial Planning Assistant | Paraplanning Support
With over 8 years of hands-on experience in the Australian financial planning
industry, I specialize in working alongside Financial Advisers and Client
Service Managers to streamline processes and enhance client satisfaction. My
key skills include:
Financial Planning Assistant Role:
Organizing and compiling comprehensive meeting packs for client strategy and advice presentations, ensuring all necessary documents are ready for lead/prospect/
client meetings.
Prepare forms needed for Statement of Advice involving insurance, superannuation, pension, and Investment
Answer client queries and provide support via phone calls, follow up implementation progress/ lodgement updates
Product Rundown for financial products essential for the preparation of Statement of Advice
Compliance & CRM Management:
Conducting thorough file checks to ensure all documents meet compliance
standards. Ensure CRM contains up to date information
Paraplanning Assistant:
Prepare strategy sheets for the strategy meeting by consolidating information from Fact Find, Investment Risk Profile as well as budget planner
Send Pre-assessment
Prepare Hold Record of Advice
Experience in Xplan, Practifi/Salesforce, Midwinter, Dash Platform, Dash CRM, Macquarie,
Balmain, and BT. Experienced in using DocuSign/Adobe Sign to streamline
document signing processes.
Recognized for my contributions, I was awarded "Admin Assistant of the Year" in
2018 and promoted to Implementation Manager, where I built the Implementation
Team and created the "Lodgment Compliance Checklist" to enhance
client service. My achievements were further recognized when I received the
"2019 Employee of the Year" award.
Experience: 5 - 10 years
Paraplanner Assistant - Analyzes and checks Financial Needs Analysis ,Asset Allocation update and FNArena Stock Analysis update, Equity Portfolio update and Cost Benefit Analysis, MyNorth and Macquarie Fees Comparison, Insurance needs analysis/ Insurance Comparison, Edit and prepare a Record of Advice, Exposure to adviser Logic and Advice Intelligence, Prepare paperwork and submit Insurance applications, Prepare paperwork and submit Superannuation, Investment, and pension applications, Prepare paperwork and submit investment switches, super and pension rollovers, pension refresh, in specie transfer, Prepare paperwork and submit Insurance cancel and replace Read and quality check a Statement of Advice Read and prepare paperwork as per Statement of Advice, have the client sign it and lodge it right after Audits the work of my team members Quality check each team member's Lodgement or Implementation task if it was implemented properly Follow up funds for the status of the request like progress of the cancellation, switch, application Create or update the Implementation Checklist every week and save it so the adviser can update the client Calling funds to cancel and replace insurance or change of ownership Process insurance claims Manages a team of Implementation Specialists for an Australian financial planning client Oversees team members, provides leadership and support towards good quality of implementation Supports team goals and quarterly priorities. Conducts one-on-one with team members and performance reviews with clients. Create training materials, and prepare a training plan for the team Excellent in drafting emails to clients/ providers Experience with drafting and writing a Record of Advice (ROA) Calling clients to follow up on insurance premium overdue payments, lack of requirements Calling funds to cancel and replace insurance or change of ownership Process insurance claims Filing complaints with insurance funds/ AFCA Reading and listening to file notes of the adviser Reminding advisers if they need to call the client and prepare the forms needed Book a client review meeting or initial meeting for the adviser Answer calls directly from my adviser's client and process requests Data entry in Xplan, Midwinter, Practifi, and Adviser Logic for client's updated assets, liabilities, personal details Update Fact Find /Financial Needs Analysis Prepares Progress and Initial Meeting Packs Generating statements and portfolio reports, checking compliance documents ID, TFN Call funds to do data gathering for superannuation, investment, insurance and pension accounts.
Experience: Less than 6 months
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