Customer Service, Loan processor, Hotel Reservations

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 25th, 2025 (yesterday)

Member Since

June 11th, 2021

Profile Description

I have been a Virtual Assistant for almost five years, and I would be thrilled to bring my expertise to support your business.Professional Experience:Remote Executive Assistant (5 years): I supported an export company with a wide range of administrative and clerical tasks. My responsibilities included preparing and editing letters, reports, memos, and emails; arranging meetings, appointments, and executive travel; answering phone calls and taking messages; recording meeting minutes; maintaining digital folders; and managing petty cash. I also have experience in bookkeeping and accounts payable management. Additionally, I am proficient in CRM systems and an expert in Microsoft Office Suite (Word, Excel, OneNote, Access, Publisher, Outlook, PowerPoint) and Google Suite.

Loan Processing and Loan Officer Assistant : I collected and prepared all necessary documentation for loan packages, maintained paperwork for new and existing loans, and ensured clients were informed of all rules and requirements. I worked closely with clients to assess their needs, recommend suitable loan types, and follow up to verify critical information.

Real Estate Virtual Assistant: I managed real estate wholesaling and investing campaigns, excelling in telemarketing, cold calling, and appointment setting for both buyer and seller leads. I handled lead management, callbacks, follow-up calls, text blasting, email campaigns, and CRM management. I am highly skilled in tools such as Propstream, Realeflow, Propelio, Podio, CallRail, Batchleads, Mojo, Calltools, Batch Dialer, Vulcan, and Dialpad.

Customer Service Representative (Hotel and Flights): I provided exceptional customer service for hotels and apartments, working with platforms like Upgrade to see actual info, Airbnb, Vrbo, Expedia, Agoda, and direct websites. I specialized in addressing guest needs, resolving issues promptly, and ensuring guests felt comfortable and well-cared for during their stays. Enable to do the listing of the property in any booking platform. Proficient in managing reservations and communication using CRMs like Guesty, ViCo, Apaleo, Duve, Mews, Bitrix, etc