E-commerce Virtual Assistance/Customer Support

Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

November 15th, 2024 (today)

Member Since

June 10th, 2021

Profile Description

Your satisfaction is my main objective. HIRE ME:)  Utilize extensive experience in BPO customer service and ecommerce specialization to effectively manage refund requests related to faulty, damaged, or missing products. With over 6 years in BPO customer service and 3 years as an e-commerce specialist/analyst managing seller ad campaigns, bring adeptness in identifying fraud and mitigating risks, gained during a year-long tenure as a Customer Protection Analyst. Leverage proven administrative skills to provide seamless handling of refund requests, ensuring excellence in customer service, ecommerce management, and risk mitigation.

?I have 3+ years of experience in PPC since 2018 supporting small and large businesses. ?Setting up bid budgets? Product  listings? Product keywords, optimization ? Reporting ROI, ADO
?6 years+ in the BPO as Customer Support way back in 2011 ?Inbound call?Outbound call???Email support?Chat support
Here are the tools and tasks that I can help you. 
SOFTWARE EXPERIENCE
??Market Research??Salesforce??Zendesk??Homebase??Gmail??Microsoft Office (Excel, Powerpoint, Word)??Google Suite (Sheets, Docs, Keep, Slides)??Social Media Management?? Virtual Administrative Assistant??Tech/Information System Support??Canva??ChatGPT

CRM??Asana??Hubstaff

Communication????Skype??Trello??Slack??Google Pages
I'm here to help you out by providing an end-to-end process and focusing on business growth. 
Talk to us! Let's schedule an initial meeting so we can work around your ideas and budget.