Multichannel CSR Pro | Lead Generation | Virtual Assistance

Overview

Looking for full-time work (8 hours/day)

at $4.10/hour ($721.60/month)

Bachelors degree

Last Active

November 24th, 2024 (3 days ago)

Member Since

June 2nd, 2021

Profile Description

Are you in need of someone who is customer-focused and can take care of a big chunk of customer inquiries?

You don't have to look further... You've got the best candidate ever. *wink*

A seasoned Customer Service Representative with a knack for turning frowns upside down. I bring a lovely combination of professionalism and enthusiasm to every engagement, as well as an innate ability to handle multichannel platforms.
With 4 years of expertise, I've developed my talents to guarantee that client satisfaction is at the forefront of every interaction and I always see "problem" as an opportunity to transform a potentially negative experience into a positive one. 
???? I have a dependable wired internet connection as well as a prepaid backup connection with very little downtime. I work from home but still maintain a professional working atmosphere and productivity.
Throughout my career, I've had the privilege of working with diverse customer bases for omnichannel retail industries. This exposure has equipped me with the versatility to adapt to any situation finding the right balance of empathy, efficiency, and conflict resolution.
???? In a nutshell, here's what I can bring to the table...
* Inbound and Outbound phone calls* Email and live chat support* Order Processing and Shipment Tracking* Order Updates, Processing Returns, and Refunds* Processing Credit Card Payment* Billing Disputes, Updating Account Information, and Account Closure* Verifying Credit Card Authorizations and Website Technical Assistance* Tier 2 Support handling high-risk escalated calls
Hard skills:* Communication (written and verbal)* Multichannel Support* Technical Proficiency (familiarity with software and tools for customer support)* Product and Service Knowledge (I can quickly grasp new information)* Conflict Resolution and/or Complaints Management* CRM systems (Avaya, Citrix, VMWare, Oracle, Workday, NICE, Trello, Zoho, Slack, Zoom, Zendesk, Microsoft Office, Google Suite, MS Teams, Skype, WhatsApp, HubSpot, Mailchimp, WordPress,
Important Soft Skills:* Empathetic Communication, Patience, Active Listening, Teamwork, Customer Oriented, Problem-Solving, Adaptability, and Time Management.
I'm here to elevate your customer support to new heights and leave a lasting impression on your valued clientele. 
???? Let's collaborate and create memorable customer experiences together! If you think I am a good fit, I'm just one invitation away. *wink*