Virtual Assistance/Customer Service Representative/Team Lead

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

March 25th, 2025 (yesterday)

Member Since

June 1st, 2021

Profile Description

Hi, I am Upgrade to see actual info Upgrade to see actual info, 33 years old. I've been offering top-notch customer service for more than nine years. Inbound pure customer service is another area in which I have experience. I am a former outbound team leader for an Insurance company and recently, I worked as a Subject Matter Expert and a team leader of an inbound customer service company. As an inbound customer service support, I handle the accounts and payments concerns of a multinational transportation company that offers ride-hailing services, courier services, food delivery, and freight transport through emails and calls. My support responsibilities include answering customer and agent inquiries about the accounts and payments concerns, escalation calls, coaching sessions and call listening. 
Additionally, in an outbound experience in an insurance company, my responsibilities include scheduling appointments and talking directly to the clients who are the marketers who need more information about the agents' booked appointments, and discussing these with them after that, I will immediately have a one on one coaching session with the agents. In doing all these, I followed proper call procedures and provided the first-call resolution to ensure customer satisfaction and best practices. Considering my years of expertise, I am certain that I can perform the job effectively. More than that, I think my commitment, dedication, and well-roundedness make me a strong fit for the role. Integrity and accountability are what I value most, and I like learning new things. Lastly, I want to work from home because, as a single mother, I want to spend more time with my daughter and let her feel that even though her dad is not with us anymore, she still has me. 
I am now transitioning to a new career path as a Virtual Assistant. I am driven by my eagerness to learn, gain new experiences, and assist clients in achieving their goals and growing their businesses. I am also willing to acquire new skills to become more efficient. I welcome challenges and feedback as opportunities for personal and professional growth.