I worked as a Customer Service Associate. I answer customers' queries regarding the status of their orders, assist them in processing refunds and replacements for undelivered items, walk the customers through the website in resetting their account passwords, adding and removing payment methods, assist them in ordering in the website, troubleshoot customers' devices that are having network issues, educate the customers about the breakdown of their phone bills, assist them in changing their price plans according to their targetted needs and most specially reduce customer efforts in resolving their issues and provide them with extra mile service they need.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.