Customer Support | Technical Support | Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

December 13th, 2024 (5 days ago)

Member Since

May 17th, 2021

Profile Description

Experienced Virtual assistant with Customer Success and Technical expertise.

Hi, I'm Upgrade to see actual info! an IT with a strong educational background in Computer hardware and general computer, and extensive training and experience in Microsoft 365 Business and server management. I am excited to bring my skills and passion as a Technical Specialist to help small businesses manage their IT stuff.

Experience and skills:

I have studied Bachelor of Science in Industrial Technology majoring in computer technology. I have gained years of experience in the IT and Customer Success Support field through my education and work experiences. I am proficient in handling customer and technical support, my primary role is to provide exceptional service to customers who need assistance with their emails managed through Microsoft 365 business portal, and whitelisting IP addresses.

The following are the services I offered but not limited to:

• Troubleshooting issues related to hardware, software, or connectivity problems. This might involve walking them through a series of steps to diagnose the problem or providing them with specific instructions to resolve the issue. 
•  Help customers with issues related to installing or updating software or drivers, configuring network settings, or resolving issues related to compatibility.
•  Taking Inbound and outbound calls to assist customers do remote connections for computer troubleshooting
• Troubleshoot Office application, Download, Install, and Activate
•  MSP account and access management
•  Set up printers, scanners and onboarding new computers
• VPN Connection [ CISCO & OpenVPN Client ]• Remote Desktop Connection• Windows File Sharing• Microsoft Outlook / Exchange Connections• Password Resets• Account Creation/Removal• Server Reboots• Break/Fix Troubleshooting of desktops, laptops, printers, copiers, and servers
•  Providing training to new employees
•  Als provided Executive Assistant Support with expertise in the following applications: 
                •  Trello to organize tasks
                • Google Suite for emails 
                • Calendar management
                • Slack to communicate with team
                • Canva for any social media post or anything that requires output to be published.
                • Create process docs and conduct research. 

Why choose me?

As a Technical Specialist, I am dedicated to providing accurate and reliable customer/technical support services to my clients. I am committed to staying up-to-date with the latest trends and technologies. Additionally, I am a quick learner and am always willing to go the extra mile to ensure my clients are satisfied.

Thank you for taking the time to review my profile. If you need reliable and experienced Technical Support/ Customer Support, please do not hesitate to contact me. I look forward to working with you!