Customer Service Representative -
Real-Time Analysto Analyzes current and historical trends to re-forecast staffing requirements to ensure goals are met.o Real-time management of staffing, breaks, and unplanned activities based on the current trend.o Generates hoop-based attendance report and hourly performance report.o Communicate with the appropriate department during outages.o Monitor's staff's real-time schedule adherence.
Dental Insurance Verification Agent
o Authenticating patient’s insurance coverage.
o Educate the client about the adjustments to their policy.
o Provide information about the patients out of the pocket expenses.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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