Customer Support Representative, Amazon Listing, VA

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

January 15th, 2025 (11 days ago)

Member Since

November 12th, 2009

Profile Description

   Customer Support Representative: 
I have worked as a customer support representative online fromUpgrade to see actual info(9 years).  

What I have done: 

     1. Responded to product, login, website, and some tech inquiries via email, phone 
          and SMS. 
     2. Provided timely resolution to inquiries by making sure all tickets are responded 
         to immediately (preferably within 24 hours). 
     3. Prioritized high value tickets such as sales, refunds, product, login issues and 
         irate clients. 
     4. Initiated refund negotiation attempts to save or avoid refund, and  
         updated/cancelled subscriptions. 
     5.  Facilitated order and payment processing, as well as pushing and promoting 
          promos and deals.
      6. Billing: collected and verified credit card details through phone & email. 

  Customer Support Team Lead (4 years): 
     
     1. Ensured team is aligned with daily and weekly deliverables.
     2. Presided over training and onboarding of new CS hires.
     3. Process improvement and creation of canned responses and how-  
          to/training guides for the team 
     4. Involved in creation of email/SMS to boost LIVE event registrations, 
         confirmations, show up and engagement 
     5. Approved callout game plans to ensure efficient use ofUpgrade to see actual info 
     6. Generated and assessed daily, weekly and monthly reports to review team 
          member's output/performance 
     7. Reviewed teammates' invoice and forwarded to our accounting department for 
         payout.
     8. Updated emails for our Mastermind's weekly/month calls 
         to ensure they received reminders and invites through Keap (formerly known as 
         InfusionSoft)
     9 . Also assisted teammates from various departments: Bookkeeping, Tech, 
         Marketing, Events and Mastermind 


 AMAZON LISTING OPTIMIZATION
•  1 year of Amazon Listing Optimization experience under my belt. 
•. I have done (SEO) content writing prior for more than 5 years. 


OTHER EXPERIENCES
•  Social Media Marketing 
•  Facebook Ads 
•  Various admin work from creating content, to uploading content to Wordpress, to 
   Data Entry, to (audio-to-text Transcription, to forum posting, and so much more. 

TOOLS/SITES: 
     1. Keap (InfusionSoft)
     2. TeamWork 
     3. Kartra 
     4. FuseDesk
     5. FixYourFunnel (FYF) 
     6. Trello/BaseCamp/Slack  

With enough onboarding and full understanding of your company and goals, I will work hand-in-hand with you and my teammates to accomplish your target.  My goal is to establish a trusting relationship between you and I through high quality work and open communication. 


I'm very detailed-oriented and thrive well in a high-pressured environment.  Another good news is, I am very easy to work with and will not drop the ball on you, especially on times when you need me the most!