Overall in-charge of the day-to-day operations of the cluster/center.
Responsible for the attainment of client-set goals, efficiency targets, and overall center performance.
Analyzes agents/mentors/technical coached/supervisors performance and develops action plan to bridge gaps.
Balance center performance to meet client expectations over the financial revenue of the company.
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
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