CUSTOMER SERVICE ASSOCIATE

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

December 23rd, 2024 (today)

Member Since

April 11th, 2021

Profile Description

Presently, I am assisting my brother on the operations of his stores on Shopify and Lazada Philippines. My duties and responsibilities are: 

1. Answers customer's inquiries and concerns via chat and call.
2. Beautify and decorate his online platform.
3. Uploading products and content creator.
4. Product research.
5.  Handles customer's rating and feedback.
7. Administrative task
8. Auditing store finances.
9. Monitoring and tracking of customer order status.
10.Participate store on different campaign and promotion.
11. Average editing and customization skills.

Professional  Experiences
1. Handled 30 walk in clients a day. Assisted them with their concerns regarding their insurance policies.
2. Handled cancellation and able to saved
80% to continue their policy.
3. Encoded maximum 30  insurance policy a day.
4. Processor of client's requests such as, reinstatement, amendments, policy loan, claims and termination of policy.
5. Scans maximum of 40 documents a day.
6. Made iUpgrade to see actual info reports and recommendations.
7. Handled branch petty cash.]
8. Responsible to make a replenishment and liquidation report to be submitted to accounting department.
9. Monitored branch supplies and stocks and file a request for replenishment.
10.Responsible to make different reports requested by different department.
11. Accepted maximum of 50 payments a day.
12. Issued Official & Provisional Receipts.
13. Learned to handle irate clients.
14. Assisted agents with their needs and concerns.
17. Prepared power point presentation for agency group meeting.
Upgrade to see actual infoecked 10 -20 new business application form in order assure the completeness of the details.
19. Monitored branch production daily.
20. Coordinates accredited clinics and hospital for clients medical.
Upgrade to see actual infoecked clients payment on different payment facilities and processed it to system.
Upgrade to see actual infodited all bank reports for policy holders payment.
23. Mailed policy holder's official receipt.
24. Presented reports every week on a weekly meeting.
25. Finished a proposed project for branch improvement.
26. Coordinates agents with their pending and requirements that has to be done.