Overview
Looking for full-time work (8 hours/day)
at $12.00/hour ($2,112.00/month)
Bachelor's degree
Last Active
March 29th, 2025 (3 days ago)
Member Since
July 24th, 2014
Profile Description
Experienced Customer Support & Virtual Assistant | Short-Term Rental
I'm a highly skilled and results-driven customer support specialist and virtual assistant with extensive experience handling high-volume customer interactions through phone,
I’ve worked with international clients, helping them manage bookings, resolve guest concerns, process orders, and maintain customer satisfaction. My expertise in using various CRM, ticketing, and property management tools enables me to work efficiently while improving service quality.
If you're looking for a dedicated, detail-oriented, and proactive remote professional to support your business, let’s connect! I am open to freelance, part-time, or full-time opportunities.
10+ years of customer service experience across various industries, including e-commerce, travel, finance, and gaming
Expert in short-term rental management (Airbnb,
Skilled in CRM & ticketing systems (Zendesk,
Efficient in handling customer inquiries, escalations, and problem resolution
Strong background in administrative support, claims processing, and online research
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 10+ years
Professional Services » Management Services » Property Management
Experience: 2 - 5 years
I have solid experience in property management, especially with short-term rentals on platforms like Airbnb, Booking.com, Expedia, VRBO, and Hotels.com. I’ve handled everything from guest communication to booking management, making sure things run smoothly for both guests and property owners. I take care of: ✅ Guest support – Quick responses to inquiries, reservations, and any issues that pop up. ✅ Booking & calendar management – Keeping everything organized and maximizing occupancy. ✅ Pricing & revenue optimization – Adjusting rates based on trends to bring in the best returns. ✅ Issue resolution – Handling guest concerns professionally and making sure their stay is hassle-free. ✅ Listing & marketing – Writing eye-catching descriptions and optimizing property listings. ✅ Coordinating with cleaning & maintenance – Ensuring every stay starts with a spotless, well-prepared property. ✅ Tech & tools – Experienced with Hostaway, Cloudbeds, Hospitable, Monday.com, Zendesk, and Front to keep things running efficiently.
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
Other Skills
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- QUEZON CITY, METRO MANILA
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 37%
- Influence: 14%
- Steadiness: 21%
- Compliance: 28%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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