IT Helpdesk | IT System administrator

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

February 4th, 2025 (5 days ago)

Member Since

March 30th, 2021

Profile Description

I've been working in Information Technology outsourcing for 10 years. I've worked as a Technical Support Specialist for Microsoft under Xbox, Microsoft Windows Operating system, and Microsoft office365, handling customers' accounts, billing, and technical concerns like troubleshooting Onedrive, Download, Install, and Activating window operating system and M365, troubleshooting outlook mailbox and other office products. I've also handled GlaxoSmithKline, Cardinal Health, and Intrado as a Service Desk support. I have worked in MSP for the last 4 years as a System Administrator. I also create Help Article Guides(Knowledge Base Articles) for our support team and Customer Support guides for our customers. I have experience using the following software/tools:
- Office365
- GSuite Administration
- Microsoft Exchange Server
- Active Directory
- Sharepoint
- Okta
- Intune
- Azure
- Nerdio
- Operating System (Linux and Windows OS)
- Printer Support (Ricoh, HP, and other printers)
- VPN
- CPanel
- Splunk
- Baraccuda and Avanan
- Pax8, Appriver
- Sentinel one
- Nordlayer
- Knowledge Management System (IT Glue & Confluence)
- Remote Assistance Tool (LogMeIn, Teamviewer, ScreenConnect, Zoho Assist & Splashtop)
- Backup Software (Acronis, Veeam, Replibit, Shadow Protect)
- Ticketing system (ServiceNow, JIRA, Confluence, Connectwise Manage, PulsewayPSA, Remedy, Zendesk, Zoho Desk, and BMSKaseya)
- RMM (Kaseya,, N-able, Continuum, Atera, Pulseway, Action1 and Labtech)
- Firewall (Fortinet & Sonicwall)