Jasmin

Customer Service Representative/Chat Moderator

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Overview

Looking for full-time work (9 hours/day)

at $4.00/hour ($792.00/month)

Associates degree

Last Active

March 19th, 2025 (today)

Member Since

March 8th, 2021

Profile Description

As a dedicated Customer Service Professional, I have successfully managed a high volume of customer inquiries through email and Salesforce, averaging over 100 emails per day. I have overseen the entire Process Change Notification (PCN) process, ensuring timely and accurate notifications to customers about product changes.
My role involved addressing customer questions and concerns, ensuring a positive experience through prompt and professional email support. I handled inquiries related to product information and PCN status and issues, drafted, reviewed, and published PCNs, ensuring all required details were included and communicated effectively to customers.
I collaborated with the IT department to improve PCN management tools and streamline the notification process. My efforts in resolving customer issues effectively resulted in a 95% first-response resolution rate and maintained high customer satisfaction.

Top Skills

Experience: 1 - 2 years

Proficient in using Salesforce to manage customer relationships, track sales performance, and analyze business data

Experience: 5 - 10 years

Manage and respond to high-volume email inboxes, prioritizing urgent and important messages.

Experience: 5 - 10 years

Provide exceptional customer service to ensure high levels of satisfaction and loyalty.

Other Skills

Experience: 5 - 10 years

Provide timely and effective support to customers through live chat, resolving issues and answering questions in a professional and courteous manner

Experience: 5 - 10 years

Ability to communicate technical information in a clear and concise manner, with a focus on customer understanding and satisfaction

Experience: 5 - 10 years

Ability to work in a fast-paced environment, handling multiple customer requests and prioritizing tasks to meet customer needs

Experience: 2 - 5 years

Develop and implement system testing and quality assurance processes to ensure high-quality solutions

Experience: 5 - 10 years

Develop quality control processes: Implement systematic procedures to monitor, measure, and control quality throughout the production or service delivery cycle. This may involve conducting inspections, tests, and audits at various stages to identify and address any deviations or non-conformities.

Experience: 1 - 2 years

Experienced in creating charts, graphs, and other visualizations to present data insights.

Experience: 5 - 10 years

Utilize strong organizational skills to categorize, prioritize, and delegate email tasks.

Experience: 2 - 5 years

Verify and validate data for accuracy and completeness.

Basic Information

Age
33
Gender
Female
Website
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Address
Bacacay, Albay
Tests Taken
IQ
Score:  125
DISC
Dominance: 31
Influence: 50
Steadiness: 13
Compliance: 6
English
C1(Advanced)
Government ID
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