Jasmin
Customer Service Representative/Chat Moderator
Verified
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $4.00/hour ($792.00/month)
Associates degree
Last Active
March 19th, 2025 (today)
Member Since
March 8th, 2021
Profile Description
As a dedicated Customer Service Professional, I have successfully managed a high volume of customer inquiries through
My role involved addressing customer questions and concerns, ensuring a positive experience through prompt and professional
I collaborated with the IT department to improve PCN management tools and streamline the notification process. My efforts in resolving customer issues effectively resulted in a 95% first-response resolution rate and maintained high customer satisfaction.
Top Skills
Marketing » CRM » Salesforce
Experience: 1 - 2 years
Proficient in using Salesforce to manage customer relationships, track sales performance, and analyze business data
Office and Administration » Email Management
Experience: 5 - 10 years
Manage and respond to high-volume email inboxes, prioritizing urgent and important messages.
Office and Administration » Communication
Experience: 5 - 10 years
Provide exceptional customer service to ensure high levels of satisfaction and loyalty.
Other Skills
Customer Support » Chat Support
Experience: 5 - 10 years
Provide timely and effective support to customers through live chat, resolving issues and answering questions in a professional and courteous manner
Customer Support » Technical Support
Experience: 5 - 10 years
Ability to communicate technical information in a clear and concise manner, with a focus on customer understanding and satisfaction
Customer Support » Customer Service
Experience: 5 - 10 years
Ability to work in a fast-paced environment, handling multiple customer requests and prioritizing tasks to meet customer needs
Systems Administration » System Analysis
Experience: 2 - 5 years
Develop and implement system testing and quality assurance processes to ensure high-quality solutions
E-Commerce » Inventory Management » Quality Control
Experience: 5 - 10 years
Develop quality control processes: Implement systematic procedures to monitor, measure, and control quality throughout the production or service delivery cycle. This may involve conducting inspections, tests, and audits at various stages to identify and address any deviations or non-conformities.
Office and Administration » Microsoft Excel
Experience: 1 - 2 years
Experienced in creating charts, graphs, and other visualizations to present data insights.
Office and Administration » Email Handling
Experience: 5 - 10 years
Utilize strong organizational skills to categorize, prioritize, and delegate email tasks.
Office and Administration » Data Entry
Experience: 2 - 5 years
Verify and validate data for accuracy and completeness.
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacacay, Albay
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 31
- Influence: 50
- Steadiness: 13
- Compliance: 6
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.