My name is
Passionate and dedicated Short Term and Long Term Virtual Manager with 3 years of experience in Airbnb. Proven track record of reaching high KPI's and trainings. Known for achieving excellent customer service and being a human workflow.
Key Skills:
Communication
Integrity
Initiative
Multitasking
Creative problem-solving
Professional Experience:
STR OPERATIONS MANAGER/AIRBNB Listing and Calendar Expert
Duration: June 2023 - Present
- Listing creation and optimization
- Calendar Management
- Data reporting
- Creating SOPs
- Pricelabs Optimization
- Managing and working with Maintenance and Cleaners
- Restocking
- Managing Team
Airbnb Support Ambassador
Duration: May 2020 - June 2023
- Assisting Hosts and guests
- Problem solver - Mediator
- Reviews and claims
Tools used:
Hostaway
Cloudbeds
Pricelabs
Hospitable
Blink | Minut
Smoobu
Slack
Google Sheets
Canva
Experience: 2 - 5 years
Experience: 2 - 5 years
Case Manager for 3 years. Was trained for resolutions 1, 2 and part of highest tier.
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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