E-commerce Virtual Assistant and Customer Service Team Lead

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 6th, 2025 (yesterday)

Member Since

February 20th, 2021

Profile Description

Hello, I am an E-commerce Virtual Assistant with more than 5 years professional experience with international accounts. I am a multifaceted individual who can adapt quickly with very little supervision. Below are my skills and expertise and past roles:
SHOPIFY CUSTOMER SERVICE MANAGER (Team Leader)
- Manage a team of Customer Service Associates for effective and excellent customer service handling.
- Enhance and improve day-to-day standard operation procedures
- Handle different Customer Service channels (SMS, Email, Chat)
- Manage and handle high volume of CRM tickets
- Community forum and social media moderation
- Identify problems and solve escalated tickets.
- Chargebacks, Refunds handling
- Order fulfillment
AMAZON VIRTUAL ASSISTANT
- Listing Maintenance and Optimization
- Keyword Management and Tracking
- Amazon Reviews Management
- Strategic Amazon Giveaways
- Search-Find-Buy campaigns
- Product Launch, Giveaways and Ranking
- Manychat Marketing
- Product Sourcing
- Report generation (Marketing Cost, Promotions)
- Customer Service support
(Chat, email)
As a seasoned E-commerce Virtual assistant I am able to adapt new information and processes with utmost attention to details and handle different platform such as Amazon and Shopify.