Operations & Project Manager / Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

November 18th, 2024 (3 days ago)

Member Since

February 10th, 2021

Profile Description

Leadership: With more than 7 years of experience in leadership, I have a proven track record of operations and project management in both call center and start up. Managing people’s performance and making strategic decisions.

Communication: With excellent english communication skills for clear and effective communication with teaUpgrade to see actual infombers, stakeholders, and clients.

Time Management: Ability to follow time management methods to prioritize tasks and manage deadlines and schedules efficiently.

Risk Management: Capable of Identifying potential risks and developing mitigation strategies.

Budgeting and Financial Management: Experience in planning and monitoring project budgets ensuring cost-effectiveness and financial compliance.

Resource Management: Experience in proper delegation. Allocating and managing resources effectively. Ensure optimal utilization of teaUpgrade to see actual infombers and materials.

Negotiation Skills: Capable of resolving conflicts. Negotiate with stakeholders and vendors.

Problem-Solving: Expert level in analyzing issues and developing effective solutions using different methods such as DMAIC.

Technical Expertise: Well versed in spreadsheets, both Excel and Google sheet. Including Microsoft office and Google suite. Experience working with different CRM, project management tools, organizational tools and ecommerce platforms.

Quality Management: Ability to create and implement a quality assurance process to ensure deliverables meet required standards..

Project Planning: Ability to lead a project end-to-end. Defining scope and detailed objectives to setting timelines ensuring completion.

Team Building: Experienced team leader with ability to foster a collaborative and productive team environment and develop teaUpgrade to see actual infombers' skills and capabilities.

Stakeholder Management: Experienced with direct communication with clients, managing stakeholder expectations and reporting.

Adaptability: Adjust plans and strategies in response to changing circumstances. Flexible in managing diverse project requirements.

Analytical Skills: Excellent skills in analyzing data to make informed project decisions. Use metrics and KPIs to measure project performance.

Documentation and Reporting: Experience in maintaining detailed project documentation to present progress reports.

Organizational Skills: Experience in keeping track of multiple projects. Maintain organized project files and records.

Customer Focus: Understand and meet customer needs. Ensure customer satisfaction with project outcomes.

>> Specific Capabilities / Tasks Experience <<

> Creation of SOPs for different functions.
> Creation of KPIs
> Recruiting people for various departments such as graphic design, customer service operational department(PR, PPC, copywriter), and HR, etc.
> Creation of dynamic performance trackers using spreadsheets with automation.
> Manage and create trackers for payroll and other expenses of the company.
> Creating of standard operating procedures for different departments
> Creating of process flows and training materials.
> Creating of company policy for the employee to protect everyone and the business.
> Manage the data and files of the company
> Keyword research
> Creation of Photo Listing design requirements
> Managing operational performance to meet Key
> Performance Indicators (KPIs) and Service Level
Agreements(SLA)
> Analyze various reports and statistical data to
measure production levels and identify root causes
for underperforming areas
> Use critical thinking to develop solutions to improve
business performance and partner success
> Motivate teams through relationship building and
real-time coaching
> Develop incentive programs 
> Coordinate with other departments to resolved issues or concerns of employees